Boharr-Careers

Job Summary

We are looking for a proactive Client Support Executive to provide exceptional support to our enterprise clients. You will assist customers with product queries, onboarding, issue resolution, and coordination with internal product and technical teams to ensure a seamless client experience.

Key Responsibilities

• Provide first-level support to enterprise clients via phone, email, and support tickets.
• Assist clients with product onboarding and platform navigation.
• Troubleshoot functional issues and escalate technical problems to the development team.
• Track, document, and resolve client requests within defined SLAs.
• Coordinate with Product, QA, and Business teams for timely issue resolution.
• Maintain accurate support documentation and knowledge base articles.
• Conduct basic product demonstrations and user training sessions when required.
• Ensure high customer satisfaction through professional and timely communication.

Required Skills

• Excellent verbal and written English communication.
• Strong problem-solving and analytical abilities.
• Customer-first attitude with attention to detail.
• Basic understanding of web applications and SaaS products.
• Ability to manage multiple client requests simultaneously.
• Proficiency in MS Office or Google Workspace.

Drive business growth by acquiring clients for software development, IT staffing, and digital transformation services. This role focuses on B2B enterprise sales and strategic client relationships.

Key Responsibilities

• Generate and qualify leads through outbound and inbound channels.
• Sell custom software, fintech solutions, and IT staffing services.
• Prepare proposals, presentations, and commercial quotations.
• Manage client relationships and negotiate contracts.
• Achieve monthly and quarterly revenue targets.

Required Skills

• B2B IT Sales experience
• Excellent communication & negotiation
• CRM & proposal management
• Enterprise software or staffing sales preferred

Experience:

3–8 Years