Boharr Fintech Pvt Ltd
Universal Wealth Platform
Posted 3 weeks ago
Job Summary
We are looking for a proactive Production Support Executive to provide support to our enterprise clients. You will assist customers with product queries, onboarding, issue resolution, and coordination with internal product and technical teams to ensure a seamless client experience.
Key Responsibilities
- Provide first-level support to enterprise clients via phone, email, and support tickets.
- Assist clients with product onboarding and platform navigation.
- Troubleshoot functional issues and escalate technical problems to the development team.
- Track, document, and resolve client requests within defined SLAs.
- Coordinate with Product, QA, and Business teams for timely issue resolution.
- Maintain support documentation and knowledge base articles.
- Conduct user training sessions when required.
Required Skills
- Customer-first attitude with attention to detail.
- Ability to manage multiple client requests simultaneously.
- Basic understanding of web applications and SaaS products.
- Strong problem-solving and analytical abilities.
- Excellent verbal and written English communication.
Educational Qualifications:
- Bachelor of Engineering in any of the discipline
- Technical knowledge of ASP.Net, PLSQL queries
Experience:
2 Years of Experience